Smeg 697650140 Coffee Machine Bean Hopper

I ordered the smeg coffee machine bean hopper and it arrived broken. I emailed them for a replacement and haven’t heard back

Logged a warranty query after taking the machine to Williams Sonoma in Palo Alto. The GM Caitlin Thompson was unable to figure out what is defective with the machine. Awaiting a response to my ticket logged via the web form

The hopper’s plastic base held on my three screws literally broke while installing it. I want a replacement

Not the company's fault but I ordered the wrong one of these I have the regular large standard bean grinder that is for offer absolutely everywhere I didn't realize there was other ones when I ordered this I ordered because I wanted a separate one to keep a different kind of beans in so I don't have to empty the thing every time. Quite honestly I have heard so many absolutely awful reviews and stories about smeg customer service I don't think I could ever be able to return it. Sad because I love their products. Just seriously doubtful they back their products or the returns they make the process so complicated it's just not worth it for something that was $30 with shipping.